YogaTribe® Warranty

We at YogaTribe® believe in our vision – to create and supply beautifully, inspiring and sustainable jute yoga mats. Our faith and integrity we chose to do business with, allows us to stand behind every mat we send out.

Every mat comes with a 1 Year replacement manufacturers warranty

Please note that due the mats being organic Jute there might be inconsistencies in the texture and small amounts of jute might rub off initially.

Criteria covered under the warranty

• Imperfections on the surface such as divots, excessive pulls in Jute, damage found at time of purchase
• Persistent and excessive residue from mats
• Faulty mats

Not Covered Under the warranty:

• Patterns that are not even in colour or jute
• Creases in mats from incorrect storage, mats are best stored flat or rolled up
• Damage from pets (cats love to use the jute mats as scratching posts so please store in a safe space)
• Mats that have been submerged in water or had harsh chemicals used on them (we advise using our crystal mat cleaning spray, apple cider vinegar spray, or a small amount of diluted dish liquid with a damp cloth)
• Slippage is a subjective criteria and, therefore, not covered
• Mats damaged by using a vacuum cleaner on them
• Mats are only covered for use in Yoga and similar Yoga Practices
• Damage from external and outdoor elements

 

If you have any issues with your mat, please contact us at hello@tribeooflove.com so we can resolve it as soon as possible.