Shipping within New Zealand is at the flat rate of NZ$6.75 per order, or FREE if you spend $100 or more!
We will pack and dispatch your order as soon as we can. Orders are sent via courier and you can expect your order to be delivered within 1 – 5 working days (please add an extra two days for rural delivery). You will be sent an email with tracking details as soon as your order is packed.
We offer international shipping and the cost of your shipping will be calculate in the moment you write down your address. This service usually takes between 7 – 21 working days. It is an untracked service and we cannot accept responsibility for any items lost in the post.
Returns and Refunds
If you are not happy with your purchase, provided the goods are unopened and unused you may return them for a refund or exchange within 7 days of receiving your order. Please note postage costs will not be refunded for the initial order or costs incurred returning the item to us. If the goods are faulty or were sent to you in error we will reimburse you for any postage costs you incur returning the item/s back to us. Without exception, we will not accept returns on open or used items, unless the item is faulty.
If you are unhappy with your order, please contact us – we want you to be happy , please make sure you know the product , ask friends or read reviews as once you open the product or use it, we won't be able to fully refund it to you, although you will always find a friend or family to gift or sale it too , so don't feel discourage! Reading our reviews you will see 100's of customers so happy about their purchase.